First-class delivery

first_imgRelated posts:No related photos. First-class deliveryOn 1 Nov 2002 in Personnel Today Face-to face training has to remain a vibrant and credible tool to be of anyreal use to the audience. But is it getting the attention to detail itdeserves? Asks Margaret KubicekLesley JacksonIT training manager, DLAThere are 150,000 professional trainers in the UK, but only one in 10 isbelieved to have received any further soft skills training or development afterinitial qualification, according to the latest figures from The TrainingFoundation, an organisation providing skills development for trainingprofessionals. For many organisations, it is still the norm to employ subject matterexperts to run courses. But training budgets are continuing to be squeezed, andorganisations are requiring evidence that their expenditure is paying dividendsin the workplace. We asked readers how organisations can assess and improve theperformance of their trainers. After a course has taken place we don’t do ‘happy sheets’. We send questionnairesout in the first week, do random phone calls to a number of people and floorwalk to visit participants at their desk. It is critical for assessments to bedone by people with knowledge of training and the importance of training withinthe company context and ethos, rather than simply relying on ‘happy sheets’. Until two years ago, when we were looking for new trainers, we would justlook at their technical skills. Now we have completely changed our approach:the technical skills come second. The way we’re training our trainers is quiteradical. What we’re finding, in fact, is that the technical knowledge can betaught more easily than the soft skills. Adrian SnookDirector of corporate development, The Training FoundationAs organisations come under more stress, it is tempting to say, ‘we can’tafford training, so we’ll get one of our experts to deliver it’. When you lookat what makes training effective, research in the US estimates that bodylanguage contributes 55 per cent of effectiveness, and 35 per cent is to dowith voice and manner. The residue is down to content knowledge, yet this isthe area that receives the most scrutiny. As an organisation, you need to decide what standard you are going to setyourself. In the IT training world, the Institute of IT Training runs an accreditationprogramme for internal training departments and external training providers.The IT industry had to grasp this nettle first because it grew very rapidly,but this is a trend that is rolling out into other sectors and rightly so. Karen VelascoTraining and development manager, Centrica ISWe have dedicated trainers with extremely good communication and trainingskills and we team them up with subject matter experts. They work together incompiling material and designing the courses. When it comes to delivery, thetrainer has overall responsibility, but the subject matter expert is there toback them up on the technical side and put across the business view. Gillian InceTraining manager, Claire’s AccessoriesI have attended courses that illustrate, from a business perspective, howdangerous it can be to use an external trainer who you haven’t had any trainerperformance feedback on from others, or without having previously viewed partof their delivery. One in particular was on Excel, led by a typical ‘techie’who knew his material. I was trying to learn the subject matter, but wasactually put off by his delivery. Building rapport is a key soft skill because people buy into people first,and the product second. So from the trainer’s perspective, if you don’t build abridge to them, you’ll never be able to bring them across. Georgina BorthwickTraining and development consultantInvolve your trainers as much as you can in decisions about how the coursesare going to run, and encourage debate between managers and trainers. Involvethem in developing the course and rolling it out so they are not just deliveryagents. Have regular brainstorms about training tactics – better ways ofpromoting yourself and raising your profile without raising the expectations ofthe delegates too much, for example. These kinds of activities will keeptrainers motivated and encourage them to broaden their skills. Alan MortiboysHead of education development, University of Central EnglandI believe the use of emotional intelligence by a trainer can transform asession. Unfortunately, it is still a neglected part of the trainer’srepertoire. The value of the trainer’s subject expertise and his skill in usinga range of methods can be lost if he doesn’t know how to create a positiveemotional climate and how to respond genuinely to a group. I’ve been aparticipant on courses which were a disaster despite the presenter’sunquestionable expertise, because they were not emotionally literate. I amconvinced that this use of emotional intelligence can be learned. FeedbackWhat do you think? If you have an opinion on face-to-face training, write tothe editor. Or if you have a topic you’d like to have discussed on our TalkingPoints page, let us know in no more than 50 words. Write to Stephanie Sparrow,Editor, Training Magazine, by e-mail: stephanie. [email protected] Previous Article Next Article Comments are closed. last_img read more

The Wood Brothers Deliver New Tunes & Homage To Col. Bruce Hampton At Suwannee Roots Revival [Videos]

first_imgThe Wood Brothers delivered a stellar headlining set for their first visit to the Spirit Of The Suwannee since being forced to cancel last year’s Suwannee Roots Revival headlining spot. The trio joined a collection of Roots music legends like Béla Fleck & Abigail Washburn and Peter Rowan, park favorites like the Steep Canyon Rangers, Donna The Buffalo and Rev. Jeff Mosier as well as new comers like River Whyless and Chatham County Line. By the time the sun had set and the eager audience had packed in the area in front of the stage, the excitement for the long delayed show was sky high.Fans concerned about Chris Wood’s health issues that kept the show from proceeding last year were relieved to see him back in fighting form as the insanely talented bassist more than made up for it with his joyous return to the beloved Amphitheater stage. If his artful playing and limber dance moves with partner, the stand-up bass, was an indicator, it is obvious that his recovery was successful.As is their tradition, the show started with multi-instrumentalist Jano Rix out front and center alongside the titular Wood brothers for the first couple of tunes. Rix mixed percussive taps and slaps on an acoustic guitar and even some melodica to help give listeners a truly rich and diverse sound and unique energy to show openers “Just Might Pass” and “Keep Me Around.” Watch the fun begin in the clips below.“Just Might Pass”“Keep Me Around”Up next was a newer tune, “River Takes The Town,” a song played only a few times previously that carries a relevant message about the state of the world. Noting how it was apropos to both the physical devastation of the recent hurricanes and the mental devastation of the contentious political climate, Oliver Wood introduced one of the most moving moments of the evening with the new song, which you can watch below:“River Takes The Town”“Jam”The passing of Col. Bruce Hampton earlier this year stunned all sides of the music community, including The Wood Brothers. Oliver Wood took a few moments to talk about his love for the late Col., who they were scheduled to share the bill with the previous year. Noting that the band would be missing the tribute scheduled for Sunday to be led by the Rev. Jeff Mosier, The Wood Brothers still wanted to pay their respects. Oliver, who had spent much time with the Col. and performed at Hampton 70, seemed to use the inspiration and emotion to give his impressively honest vocals even more emotional weight. You can watch the stunning rendition of “Postcards From Hell” they played in his name below:“Postcards From Hell”After such a moving testimonial, The Wood Brothers decided to close on a cheerful note, delivering another excellent new tune, “Happiness Jones,” before closing the night down with fan favorite “Honey Jar.” The sheer energy from the set closers had the packed crowd dancing in pure jubilation. Chris Wood uses the Wood Brothers to showcase his more straight-forward bass skills but he managed an explosion or two during the final songs that left jaws dropped and minds melted. Watch the fun below:“Happiness Jones>Honey Jar”Attendees of Roots have a long tradition of acknowledging greatness when they see it and the ovation for The Wood Brothers was long and vigorous. For their part, the band seemed truly honored to receive such a warm reception and pleased to have so perfectly made up for their previously scheduled appearance. If the new tracks debuted are any indication they will have good reason to return to this beloved venue very soon to share the rest of what is sure to be a stellar release.last_img read more

Hoosier now in ninth season as official tire of IMCA

first_imgLAKEVILLE, Ind. – Continuing one of the most popular associations enjoyed by the sanctioning body, Hoosier Racing Tire is now in its ninth season as manufacturer of the official tire for five IMCA divisions. Hoosier manufactures and distributes the IMCA-stamped G60-15 tire for the IMCA Xtreme Motor Sports Modified, IMCA Sunoco Stock Car and Karl Chevrolet Northern SportMod divi­sions; the IMCA-SCL stamped tire for IMCA Late Mod­els; and the IMCA-stamped 500 tire for Scoggin-Dickey Parts Center Southern SportMods. Also of note, the Lakeville, Ind., com­pany contrib­utes to national point funds for each of the five divisions and gives contingency awards at the IMCA Speed­way Motors Super Nation­als fueled by Casey’s. “The notion that Hoosier’s contributions to IMCA racing have become ordinary is a real testament to the consistency and dependability of not only the tire they supply, but the support they provide,” emphasized IMCA Marketing Director Kevin Yoder. “The partnership began as a reliability on the tire, but is sustained by the quality of the relationship we’ve established with the great people who work there.”last_img read more